HELPER FOR LIVE AGENT AND CUSTOMER ENGAGEMENT
BeeOpen is the new solution for better engagement clients with live agents. It means that a client gets the appropriate and complete answer regarding the issue.
BeeOpen – is the system that allows live agents to provide answers, and assign the task to the specialists. It is a more convenient solution, unlike others because the system is able to initiate calls, create tasks and provide statistics.
Duration: since June – ongoing
Developers, ProjectManager, Tech Lead, QA Engineer
Node.js helps to deploy the web-server.
SocketIO is a library that enables real-time bidirectional and event-based communication between the browser and the server.
React Native is the framework that was used to build a cross-platform solution for the mobile version.
Incontact is the messaging platform that provides online chatting live agents with clients.
WebClient is a workplace for the live agent, which included knowledge base, answers scripts, tasks management, and customers info management.
Messenger is a separate module which is connected to Rake core. It allows live agents to chat with customers.
We are creating a system for business processes and simplification of live agents’ working process. The system differs by its wide range of functionality – it is also able to initiate calls. The statistic implemented to the solution gives entrepreneurs the opportunity to see and gantlet how much benefits it could bring to their business.